Terms & Conditions

How much does it cost?

UK Standard Delivery (3 to 5 working days)

Up to £15 – £3.50

£15.01 to £49.99 – £6.85

£50 and over Free Delivery

Due to limits with Royal Mail we cannot process orders over 2kg.

 

Europe (via Airmail)

Up to 1kg–   £7.05

1.01kg to max 2kg–£12.25

 

Rest Of World (via Airmail)

Up to 1kg–£16.00

1.01kg to max 1.5kg–£22.45

 

How long does it take?

UK* – 3 to 5 working days

Europe* – 7-10 working days

Rest Of World* – 10-14 working days

 

* If you reside in a remote or non-mainland part of the UK please allow an additional day for delivery.

 

Payment

We accept the following credit cards:

card_accept

 

 

 

 

 

 

Company Details

The London Coffee Company

59 Buckingham Gate

London, SW1E 6AJ

Company no: 08264857

 

Delivery Charges

All delivery charges include postage and packing of your order.

 

Product Weights

The weights on the product are net weight of the product itself, delivery weights will take into account the packaging weight and therefore may exceed postage limits. In this situation we will contact you to discuss further options for your order.

 

There’s a problem with my order

If your order hasn’t arrived with you after the due delivery time (see above), please either email us at reception@finlays.net with your order number (this can be found in the confirmation email) or call us between 9am – 5pm (GMT) Monday to Friday on +44 (0) 1977 655500 and we will do our best to help you.

 

My order has been damaged in transit!

We make sure that all of our orders are packed with care, however there are occasions when during the delivery process our boxes can get damaged. To deal with your order quickly, please can you email us photos of the damage which has been caused to both the outside packaging and internal content.

Send the pictures along with your order number (this can be found in the confirmation email) to reception@finlays.net and we will investigate and rectify as soon as possible.

 

I’ve been sent the wrong products!

Please either email us (reception@finlays.net) with your order number (this can be found in the confirmation email) or call us between 9am – 5pm (GMT) Monday to Friday on +44 (0) 1977 655500 and we will do our best to help you